Rouhollah Salemi Cadmix Magazine Article Defender Personality Type Teh Support Representative

Defender Personality: Tech Support Representative

ISFJ or Defender is one of the 16 psychological personality types. This quality plays a very important role in the business sector. In this article we will review the Skills and requirements for a Defender as a Company representative.
By Rouhollah Salemi, Cademix Institute of Technology


An “ISFJ Defender/Protector personality “is a characteristic for a person who possesses the Introverted, Observant, Sensitive, and Judging personality. In their own quiet way, these people are warm and humble. They’re responsible and efficient, paying close attention to the small aspects in their daily life. We cannot simply categorize many of the aspects of the Defender personality. Defenders are sensitive, yet they have outstanding analytical ability. They are quiet, but they have well-developed people skills and strong social relationships. Despite their conservative nature, Defenders are typically open to new ideas and change. When it comes to practice, they show and share even more than what they really are. 


Career Characteristics for Defender Personality

When it comes to career and job quality, should be mentioned that the defenders are the modern companies’ bedrock. Many Defenders are very effective at supporting their teammates and customers in human resources and support jobs. They like it because it allows them to soothe frustrations, see challenges through to a realistic solution. It is important to them that be acknowledged and praised at the conclusion of each struggle. Defenders are excellent at recalling details about other people, making them not only useful assistants but also desirable colleagues. Defender personality types can always remember a birthday, a graduation, or even just a regular customer’s name, which can make all the difference. When you add in the Defenders’ precision, hard work, and dedication, it’s no surprise that their careers proceed smoothly, with fewer ups and downs than those of more high-flying characters.


Managerial positions

 These people, on the other hand, are reluctant to aggressively seek out managerial positions. Also much less inclined to gloat about their achievements. As mentioned, Defender personalities prefer to be rewarded by seeing firsthand the good impact of their efforts. They will remain excited just because the people they care about value what they accomplish. This qualifies them as natural counselors, technical support, and interior designers, as they can provide one-on-one counsel to others without having to worry about corporate politics. Defenders have no issue advancing up in a structured hierarchy to respect the tradition and stability. While they may not necessarily seek out leadership positions, they fit them well. Defenders are sympathetic to the emotions of others. They possess a strong sense of practicality which allowing them to extend their own capacity to facilitate things for their teams.

For those with the Defender personality type, strong, well-developed institutions with like-minded colleagues are appealing workplaces. Therefore, defenders are very devoted individuals who frequently attempt to follow their favorite managers to new positions and locations. This is in contrast to their customary reactions to change, which include stress and dissatisfaction if it undermines their values. 

People with this personality type prefer a friction less environment among their coworkers. Specifically, a spirit of friendship helps friends to do their job in a perfect way. Defenders thrive in close-knit, supportive groups that allow them to exhibit their altruistic spirit among others who rely on their dedication and warmth. Defenders are natural net-workers, but they use it to keep things operating smoothly rather than to further their careers.

Defender Personality Career Business Team

Recommendation for Defenders

The issue for Defenders is to ensure that their efforts are noticed. They have a propensity to downplay their achievements. Although their generosity admired by their managers, more cynical and selfish people are more prone to exploit Defenders’ dedication and humility by assigning work to them and then claiming credit. So, Defenders must know when to say ‘no’ and stand up for themselves to preserve their confidence and energy.

Suggested Jobs for Defender Personality

Some of the top career choices for the ISFJ protector personality include: Management Sales, Protective Service, Construction and Extraction, Architecture and Engineering, Installation and Maintenance and Repair, Business and Financial, Office and Administrative Support. 

For instance, a Technical support representative helps customers resolve technical problems associated with a product or service. Their job description entails providing response and solutions to issues experienced by users of technological products or services. The following are the skills which tech support representatives should have. These are very relevant to Defender/protector personality as we discussed above:

  1. Persuasive Speaking Skills. 
  2. Empathy
  3. Adaptability
  4. Ability to Use Positive Language
  5. Clear Communication Skills 
  6. Self-Control
  7. Taking Responsibility
  8. Patience

What is your Personality Type?

If you are keen to know your personality type, you should first learn about the so-called MBTI test, the Myer Briggs Type Indicator

The MBTI test is a Myer Briggs type indicator which is a standard psychological test for categorizing someone’s personality. Moreover, This test has become a popular standard measure for understanding the personality of a person in a personal life as well as the professional career.  Once you join the Cademix Career Acceleration Program, you will receive a test which is specifically tailored for the job market quality. Alternative methods of the Myers-Briggs type indicator can use for the personal life which might not be necessarily useful if you want to use them in a career development. It is very important that you do a specific MBTI test which is relevant to your career development. That is very much different than the generic MBTI test which used for personal life and the other scopes. 

All in all, according to the whole passage and characteristics mentioned above, defender or protector personality is one of the most demanding qualities among employers. They always eager to consider these people at the critical points in their businesses or marketing supply chains. Please feel free to contact the author if you are eager to learn more about this topic. 

About the Author: Rouhollah Salemi, MSc.


Phone and WhatsApp No.: +989359707336


Rouhollah Salemi Cadmix Magazine Article Defender Personality Type Teh Support Representative

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